Hours of Operation

Revive Medical Spa, LLC is open Monday through Thursday 9 a.m. to 7 p.m., Friday 9 a.m. to 6 p.m., and Saturday 9 a.m. to 5 p.m.

Scheduling an Appointment

To schedule an appointment, please either call us at 479-287-4738 or book online. Walk-in availability is limited, and to ensure preferred time and service are available, we recommend advance booking. A credit card is required at the time of booking.

Arrival Time

Clients are asked to arrive 15 minutes prior to the scheduled appointment time. This allows them ample time to complete any necessary paperwork, relax prior to their service, and thoroughly enjoy the full-service experience. This also allows for their appointment to start on time.

Late Arrival Policy

Time allocated for an appointment is reserved especially for you. Please arrive 15 minutes prior to your scheduled appointment time. We make every effort to begin all appointments at the scheduled appointment time to allow for the full-service experience and time for proper sanitation procedures to be completed for the following guest. If a late arrival is into the scheduled service time, we may require that the appointment be rescheduled, and it will be considered a cancellation resulting in a charge of 50% of the scheduled service. We regret that late arrivals will not receive an extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.

Missed Appointment / Cancellation Policy

We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hours’ notice for adjustments to your appointments and for cancellations. As a courtesy, a confirmation text or email will be sent at least one day prior to your appointment. Missed appointments, without a 24-hours’ cancellation notice, will be charged 50% of the cost of the missed service or $100/hour (rounded up to the hour), whichever fee is lower. A $35 fee will be charged for missed consultations and follow-up appointments. In the event of a missed appointment without 24-hours’ notice, pre-payment may be required for future appointments.

We understand that emergencies can arise, and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Refunds & Exchanges

We do not issue refunds, nor do we accept exchanges. Only defective product can be exchanged within 5 days of purchase. No refunds are given on services. Prepaid services may be exchanged for house credit only.

Spa Etiquette

To maintain a tranquil environment in the spa service area, please keep conversations at a low volume to not disturb other guests in service.

Cell Phone Policy

For the maximum comfort and courtesy for yourself and other spa guests, we ask that you sit back, relax, and silence your phone. If you need to take or make a call, please step back into spa lobby. Phone calls may delay the start of your appointment. Please note that your service will still end at the scheduled time and the full service will be charged.

Age Requirement

Children under the age of 10 are not allowed in the spa unless they are getting a service and accompanied by an adult. A minor consent form must be filled out by a parent or guardian before a service can be performed on anyone under the age of 18.

Gratuity

Gratuity is not included in the price of services or packages. Customary gratuity runs 15%-20% of the service. Gratuity is at your sole discretion. You may tip your spa provider in the room or upon check-out. Envelopes are provided in the room for this purpose. For your convenience, a gratuity may be also added to your transaction or left for your provider at check-out..

Gift Cards

Gift cards are available in any amount or service and make a great gift for someone special! Gift cards can be purchased online, in the spa lobby, or over the phone. Revive Medical Spa, LLC gift cards can be used towards any spa service, cosmetic treatment, or skincare. Gift cards are not redeemable for cash.

Payments

All our services are considered cosmetic; and therefore, we do not bill insurance. We accept the following forms of payment: cash, check, Care Credit, Visa, MasterCard, American Express, and Revive Gift Cards. Identification is required when paying by check. Returned checks will incur a $25.00 return check fee.

Locker Keys

Please keep your locker key on you at all times. If a locker key is lost, there will be a $25.00 fee charged for each key.

Standard of Professionalism

Our highly trained staff of experts are here to help improve your wellness and relaxation. The spa experience may be stopped immediately if the spa provider determines that a guest is behaving inappropriately and directed to front desk where full-service time will be charged, and the guest will no longer be welcome in our facility.

Thank you for being our client and for your understanding.

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