Spa Tips & Policies
Welcome to Revive Medical Spa, LLC. These spa tips and policies were developed to ensure every Revive client experiences the ultimate in skin and body rejuvenation and relaxation. If you have any questions, please let us know.
We are honored you are here. Thank you for choosing us to be your partners for Beauty for a lifetime.
Monday through Wednesday and Friday ~ 8 am to 5 pm
NEW! Thursday ~ 11 am to 7 pm
NEW! Saturdays are by appointment. If during the week doesn’t work for you, just ask about an appointment on Saturday.
Scheduling an Appointment
To schedule an appointment, simply call us at 479-287-4738. Appointments can also be booked through our downloadable app or online. Keeping a valid credit card on file will be required at the time of booking any appointments. A prepaid, non refundable deposit is required for any cosmetic dermatology appointments. This deposit can be used towards any product recommended during the appointment.
For all appointments (unless noted at the time of booking the appointment), please arrive 15 minutes prior to the scheduled appointment time (This is considered arriving on time.). This will ensure you have time to complete any paperwork, that your appointment starts on time, and you are able to enjoy the full Revive rejuvenation and relaxation experience.
Time allocated for your appointment has been reserved especially for you. If you arrive after the scheduled service time, the appointment may need to be rescheduled. This will result in a cancellation/reschedule fee, per below.
We regret that late arrivals cannot receive an extension of scheduled appointment time as, generally, that day’s schedule is completely booked. In the rare case where we can accommodate a partial or full appointment for a late arrival, this option will only be available with advanced notification of the late arrival. If you are running late, please call us to discuss options.
Our Cancellation Policy – Canceled, Missed, or Rescheduled Appointments
Rescheduling or canceling an appointment needs to be done a minimum of one full business day prior to the appointment start time. For example, a Wednesday appointment would need to be canceled or rescheduled by Monday end of business.
Our scheduling system will flag any client accounts with multiple consecutive cancelations. If future cancelations on these flagged accounts occur, a cancelation fee will automatically be charged, regardless of when any future appointments might be canceled or rescheduled.
Spa appointments missed or canceled with less than a full business day notice will be charged 50% of the total scheduled service fee. For any Spa consultation or follow-up appointments that are missed, canceled, or rescheduled with less than a full business day minimum notice, a $35 late cancellation fee will apply. In addition, prepayment may also be required for future appointments when more than 2 appointments are missed or canceled or rescheduled without the minimum notice.
A $100 prepaid fee is required for any cosmetic consultations/appointments. This fee goes towards any treatments purchased as a result of the consultation and is nonrefundable. This fee is lost if you no-show to the appointment or cancel without a minimum of one full business day prior to the appointment start time.
For Cosmetic Dermatology consultations / appointments, the prepaid deposit will be forfeited for no-shows or late cancels.
Refunds & Exchanges
Unfortunately, we cannot issue refunds on products, nor do we accept exchanges, unless the product is defective. If a product is defective, it may be exchanged within 5 days of purchase. No refunds are given on services.
Spa Tips & Etiquette
To maintain our tranquil, spa environment for all clients, all conversations should be kept at a low volume.
Phones should be silenced. If you need to take a call, please step back into the spa lobby to not disturb any other clients.
Children are not allowed in the spa unless they are at the Spa for a service. Clients under the age of 16 will need to be accompanied by an adult. Please make sure we have a minor consent form on file prior to the start of any services for all clients under the age of 18.
Gratuity is not included in the price of services or packages and is truly appreciated. Gratuity is, of course, at your sole discretion. You may tip your spa provider in your spa room or upon check-out. Gratuity envelopes are provided in the spa rooms for your convenience, if you choose this method to leave a gratuity.
If you are assigned a locker, please keep your locker key with you. If a locker key is lost or not returned, there will be a $25 fee charged to the credit card on file.
Revive Medical Spa gift cards are available in any amount or for a specific service and are always a welcome gift for someone special. Gift cards can be purchased online, in the spa lobby, or over the phone and can be delivered to an email address, shipped, or picked up. Gift cards can be used towards any spa service, cosmetic treatment, or skincare product and are not redeemable for cash.
Gift cards should be treated as cash and are not replaceable if lost. The physical gift card must be presented when redeemed.
In general, all our services are considered cosmetic and do not bill insurance. Full payment is required at time of service. We accept the following forms of payment: cash, check, Care Credit, Visa, MasterCard, American Express, and Revive Medical Spa Gift Cards. Identification is required when paying by check. Returned checks will incur a $25 return check fee.
Standard of Professionalism
Our highly trained providers strive to ensure every client receives the ultimate in skin and body rejuvenation and relaxation. Any spa experience will be halted immediately if the spa provider determines that a client is behaving inappropriately. The client will then be directed to front desk where the full-service fee will be charged, and the client will no longer be welcome in our facility.