Spa Tips & Policies

Welcome to Revive Medical Spa, LLC. We’re honored you’re here. These spa tips and policies were created to ensure every guest enjoys the ultimate experience in skin and body rejuvenation and relaxation. If you have any questions, we’re always happy to help.

Thank you for choosing Revive—your trusted partner in Beauty for a Lifetime.

Our Hours

FAYETTEVILLE & ROGERS

  • Monday–Thursday: 9 AM – 7 PM
  • Friday: 9 AM – 6 PM
  • Saturday: 9 AM – 5 PM

HARRISON

  • Monday–Friday: 8 AM – 5 PM
  • Saturday: By appointment only.

Scheduling an Appointment

Call us at 479-287-4738, use our downloadable app, or book online. A valid credit card is required to reserve any appointment.

A prepaid, non-refundable deposit is required for cosmetic dermatology appointments. This deposit may be applied toward products recommended during your visit..

Arrival Time

Please arrive 15 minutes before your scheduled appointment time to complete any necessary paperwork and fully enjoy your experience. This is considered “on time.”

If you are late, your appointment may be shortened or rescheduled. Late arrivals that impact the day’s schedule will incur a cancellation/reschedule fee. If you anticipate a delay, please call us as soon as possible so we can discuss options.

Our Cancellation Policy – Canceled, Missed, or Rescheduled Appointments

  • You must cancel or reschedule at least one full business day prior to your appointment.
  • Example: For a Wednesday appointment, cancellation must occur by end of business on Monday.

Fees & Flags

  • Multiple consecutive cancellations will be flagged in our system.
  • If flagged, cancellation fees may apply regardless of notice provided.
  • Appointments canceled with less than one full business day’s notice will be charged 50% of the scheduled service fee.
  • Missed or late-canceled consultations or follow-ups will incur a $35 late fee.

Revive Rogers Women's LoungeCosmetic Appointments

  • A $100 prepaid fee is required for cosmetic consultations. This is non-refundable and applied toward treatments purchased at the time of the visit.
  • If you no-show or cancel late, the deposit is forfeited.

Clients with more than two missed/late cancellations may be required to prepay for future appointments.

Prescription Topical Numbing Policy (New)

Due to updated guidelines from the Arkansas State Board of Pharmacy and the Arkansas Department of Health’s Pharmacy Services and Drug Control Branch, pharmacies are no longer permitted to deliver prescription topical numbing creams directly to medical clinics.

What This Means for You
If your treatment requires a prescription-strength topical numbing cream, you must work directly with a compounding pharmacy to fill your prescription. We will make this extra step as easy as possible for you.

We sincerely apologize for any inconvenience and appreciate your understanding as we navigate this regulatory change.

Refunds & Exchanges

  • No refunds on services or products.
  • Defective products may be exchanged within 5 days of purchase.

Spa Tips & Etiquette

  • Keep conversations at a low volume to maintain a peaceful environment.
  • Please silence your phone; step into the lobby if you need to take a call.
  • Children are not allowed in the spa unless receiving a service.
  • Clients under 16 must be accompanied by an adult.
  • A minor consent form is required for all clients under 18.

Gratuity

Gratuities are not included in service prices and are always appreciated.

Tip in the room or at checkout—gratuity envelopes are available for your convenience.

Locker Keys

Please keep your assigned locker key with you.

Lost or unreturned keys will incur a $25 replacement fee charged to your card on file.

Gift Cards

Available in any amount or for specific services.

Buy online, in person, or by phone. Delivery options include email, shipping, or in-spa pickup at all three of our spa locations, Fayetteville, Rogers, or Harrison.

  • Gift cards can be used for services, treatments, or skincare.
  • Not redeemable for cash.
  • Treat gift cards like cash—they cannot be replaced if lost.
  • Physical card must be presented at redemption.

Payment Methods

All services are considered cosmetic and are not billed to insurance.
Full payment is required at time of service.

We accept:

  • Cash
  • Check (ID required)
  • Alle Payments Powered by Cherry (Allergan products)
  • Care Credit
  • Visa, MasterCard, American Express
  • Revive Medical Spa Gift Cards

Returned checks incur a $25 fee.

Standard of Professionalism

Our expert providers are committed to delivering top-tier care and professionalism.

If a guest behaves inappropriately, the session will be stopped immediately. The full-service fee will be charged, and the client will not be allowed to return to the facility.

Please reach out if you have any questions or need clarity on any of our spa policies. Our goal is to make every visit exceptional.

Thank you.

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Advanced Dermatology & Skin Cancer Center, PLLC

Revive Medical Spa, LLC